Refund Policy

Efixum Returns, Refunds, and Exchange Policies

At Efixum, we are dedicated to providing high-quality pet products that help improve the well-being of your furry friends. We want to ensure that your shopping experience is seamless and your pets are happy with their new products. If you have any issues with your purchase, we are here to assist you!

Contact Us

Our Customer Support team is always available and will respond to your inquiry within 24 hours.

  • Email: weatefixum@gmail.com

    F    or quicker assistance, please provide your order number, a brief description of your concern, and your name (first and last) when you made the purchase.

Please note: If you are unable to find your order number, it is likely that the order was placed with a company posing as Efixum.

Am I Eligible to Return Products?

We are confident in the quality of our products and encourage you to try them with your pet. If you are not satisfied within 14 days of use, you can return the product for a full refund within a 60-day period under our money-back guarantee.

How to Request a Return

To begin your return process, email our Customer Support team with the following details:

Subject Line: Return/Refund Request

Order No:

Full Name:

Contact Email:

Item(s) to Return:

Once approved, you'll receive a confirmation email with further instructions for the return process.

What Items Are Non-Refundable?

1 Shipping Fees (if applicable)

2 Expedited Processing Fees

3 Consumable Items (e.g., pet treats, food, etc.)

Received a Damaged Product?

If your pet product arrives damaged, contact us within 7 days of receiving it. Please include a brief description and attach a picture or video of the damaged product. We will process a replacement as soon as possible.

Return Format:
Subject Line: Damaged Product

1 Order No:

2 Full Name:

3 Description and Photo/Video of Damaged Product:

Lost or Stolen Items in Transit

If your product was marked as “Delivered” by the carrier but you did not receive it, please contact your local carrier and file a claim with them. We will also reach out to investigate with our couriers. If the product is confirmed lost in transit, we will initiate a replacement for you.

For lost or stolen items marked “Delivered,” we cannot guarantee a full refund or replacement.

Return Format:
Subject Line: Lost/Stolen in Transit

1 Order No:

2 Full Name:

3 Contact Email Address:

Customs Fees

Customs fees may apply when importing products into your country. It is the responsibility of the customer to check with their local customs office to determine applicable fees.

Shipping Returned Items

For information on returning items, follow the instructions provided in the email after submitting your return request. Note: Customers are responsible for the return shipping costs. We do not provide return labels. Please do not return any items without prior consultation with our Customer Support team.

Refund Options

You may choose one of the following options for your refund:

Refund to Original Payment Method

Refund to Store Credit (if applicable)

How Soon Will I Get My Refund?

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. Items must be returned in good condition, with all accessories and manuals included. Refunds will be processed within 7-10 business days after approval.

Refunds will be for the full product price, minus any discounts or shipping charges.

Late or Missing Refunds

If you haven’t received your refund:

1 Double-check your bank account to ensure the refund was credited.

2 Contact your credit card company, as it may take some time to post.

3 Reach out to your bank, as they may have a processing delay.

If you’ve done all of the above and still haven’t received your refund, contact us at weatefixum@gmail.com

Modifications to Policy

We reserve the right to modify our return and refund policy at any time.

Need Assistance?
For any inquiries, don't hesitate to contact us at weatefixum@gmail.com. We're here to help!