Shipping Policy

A Quick Word from Our Team

At Efixum, we're committed to ensuring that your pet products are shipped and monitored through the proper channels. We understand that disruptions, limited air cargo capacity, and delivery delays can be frustrating, but we want you to know that our warehouse team is working hard to get your orders out as quickly as possible.

Shipping Methods

Standard Shipping

• Sent out Monday to Saturday, during business hours, excluding national holidays.
• Orders typically ship within 1-2 business days after being placed.
• Tracking number issued upon shipment.
  

Express Shipping

• Sent out Monday to Saturday, during business hours, excluding national holidays.
• Orders typically ship within 1-2 business days after being placed.
• Tracking number issued upon shipment.
• 12-month warranty included on all products.
• Insurance included for lost or stolen orders during delivery.

How to Get Your Package Delivered Step-by-Step

Handling

• Once your order is placed, it will generally take 1-2 business days for processing. Since we offer worldwide shipping, delivery times may vary depending on your location. For most countries, parcels should arrive within 9 business days (excluding Sundays and holidays).

Shipping Times

• Standard Shipping: 1 - 3 business days
• Express Shipping: 1 business day

Note: Depending on your delivery address, you may need to pay additional duties and taxes before your order can be released from customs.

Shipping Times by Location

Please note that as our products are shipped from our warehouse in China, delivery times are heavily influenced by local postal services once they arrive in your destination country.

Where Can I Find My Tracking Number?

Once your order is shipped, you’ll receive an email with a tracking number. Additionally, you will receive email updates as your package moves through different regions.

If you have not received your tracking number or if it’s not working, please reach out to us.

How Can I Track My Order?

After your order has been shipped, you’ll receive an email titled "A shipment from order #***** is on the way**." This email will contain your tracking number and further details.

You can track your order using the tracking number provided.

Can I Change My Order?

Yes, you can make changes to your order within 24 hours of placing it. For more information, please refer to our Returns & Exchanges section.

Having Trouble Viewing Tracking Updates?

We strive to provide the most accurate tracking updates. However, all tracking information is provided by our courier partners, and our team has access to the same information as you. We understand this can be frustrating and will do our best to accommodate your situation.

If your order is taking longer than expected, please contact us with the latest tracking information, and we will work towards the best solution for you.

What If I Think My Package Is Lost or Stolen?

If your tracking number shows that your package was delivered but you cannot find it, please check your property, lobby, or mailroom. You may also want to check with your neighbors in case someone else accepted the package. We recommend waiting 1-2 business days to see if the package is redelivered by the carrier.

If after this time you still can’t locate the package, please contact your local post office and file a claim, providing your tracking information. Once you’ve filed the claim, please email us with the response from your courier so we can assist you further.

Need Help?

For any shipping-related questions or concerns, please feel free to contact us at weatefixum@gmail.com.
We’re here to help ensure your experience with Efixum is smooth and enjoyable.